Get help with an account, payment, generation job, or book export.
Contact BoundHive support with the project, billing, account, generation, or export details needed to investigate a specific problem safely.
Include the useful identifiers
Describe what you expected, what happened, and when it happened. Include a project or transaction identifier when relevant, but never send a password, reset token, complete payment card number, or unpublished manuscript unless support explicitly requests a necessary excerpt.
For generation and export problems
Name the affected project, section, job, or exported file and copy the visible error message. BoundHive keeps completed sections and credit ledger records so support can distinguish a failed provider request from completed work.
For billing requests
Include the Creem transaction or subscription identifier and the email used for the BoundHive account. Refund, renewal, cancellation, and tax questions are reviewed against the checkout terms and verified provider state.