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CONTACT BOUNDHIVE

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Share enough context for us to understand the project, account, payment, validation result, export, or article you are asking about.

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CHOOSE THE RIGHT CONTEXT

What can we help with?

Use the address that matches your question. If you are unsure, start with general support.

PRODUCT AND ACCOUNT

Project, generation, validation, export, or sign-in help

Include the account email, project name, page you were using, what you expected, and the exact error or unexpected result.

support@boundhive.com
BILLING AND PRIVACY

Subscription, transaction, invoice, or data request

For billing, include the transaction or subscription identifier. For privacy, write from the email attached to the account so ownership can be verified.

support@boundhive.com
EDITORIAL CORRECTIONS

Publishing guidance, source, or article correction

Include the article URL, the statement that needs review, and a current first-party source when one is available.

editorial@boundhive.com
BEFORE YOU WRITE

Useful context shortens the path to an answer.

You do not need to diagnose the problem. Describe what you did, what happened, and what you expected instead.

Include when relevant

  • Account email and project name
  • Page, workflow step, or exported filename
  • Exact error message and approximate time
  • Transaction ID for a billing question
  • Article URL for an editorial correction

Keep out of email

  • Passwords and password-reset links
  • API keys or authentication tokens
  • Complete payment-card numbers
  • Identity documents unless specifically required
  • Full unpublished manuscripts unless requested safely
LOOKING FOR A QUICK ANSWER?
READY TO WRITE?

Send the context once. Keep the next step clear.

support@boundhive.com